At the 'Upload' window you are presented with two options: Add Files or Drag and Drop. Attempt uploading with the 'Add Files' method instead of 'Drag and Drop', or vice versa.

Click the 'Settings' link and select the 'Upload Settings' category. Switch the 'add files' type from 'flash' to 'ajax'.  For the 'drag and drop' upload settings, switch to compatibility mode.

Ensure that your web browser is either the latest version of Internet Explorer 7 (download here), Safari 3 or Firefox 3 (download here)

Check to see if you are running the latest versions of Java here and Flash here. If necessary, please update your Java or Flash and attempt the upload again.

If connecting to the internet with a wireless card, check to see if the connection to the internet drops intermittently.  If this is the case then please be sure to use the 'drag and drop' upload method.

Please ensure that you are running the latest version of Internet Explorer 7 (http://www.microsoft.com/windows/downloads/ie/getitnow.mspx), Safari 3 or Firefox 3 (http://www.firefox.com)

If you are able to view the 'List View' or 'Icon View' button from the menu, then please try toggling between these two views by clicking on the button.are able to view the 'List View' or 'Icon View' button from the menu, then please try toggling between these two views by clicking on the button.

Try disabling or removing anti-virus, anti-spyware, firewall, or other third-party software that may interact with your computer at the browser level.

Try clearing your browser's cache (see instructions here)

If you are still experiencing issues on your web browser, we recommend trying to access your account from a different web browser.

The 10GB bandwidth cap will reset at the beginning of each month for ‘lite’ users. If you wish to have unlimited bandwidth, then please upgrade your account.

I am not a lite user and should not have a monthly bandwidth cap.

Box.net is unable to restore files or folders deleted by the user.

Are cap locks not enabled while entering password? Is the correct username entered in the username field?

Please go to http://www.box.net/reset and process a password reset. When you receive the password reset email, please be sure to click on the link provided to activate the temporary password.

Please click here to upgrade your account.

Please fill out the following form and a member of our sales team will send a confirmation email once the subscription plan is set for downgrade at the end of the current subscription period.

In order to add storage to your account please upgrade your service plan by clicking on the following link (www.box.net/upgrade). If you already have a Box Business account, then please call our Enterprise sales line at 877-269-6736 ext. 3 to upgrade your storage.

Your credit card received a charge for either a monthly or yearly service plan of file storage on Box.net.

If you wish to receive your latest Box.net invoice, please click on the 'Settings' link at the top right corner of your account, then 'Account/Upgrade' from the category list. From this page, please select "Show" found next to 'Most recent invoice' to generate your latest invoice.

To cancel your account, sign into your Box.net account and select ‘Settings’ at the top right of the page. From the setting categories, select ‘Account/Upgrade’ and in the new page click to 'Cancel Account' or 'Cancel Free Trial'. Clicking this will take you through the cancellation process.

If you have encountered abusive content hosted on Box.net, please fill out the following form with the infringing web links as well as the nature of the abuse. We will look into the matter as soon as possible.

If you have encountered copyrighted files hosted on Box.net, please fill out the following form with the infringing web links. Please also briefly describe your representation of this copyright.

We are always looking to improve our features on Box.net. Please fill out the following form for your development team to review. Thanks!

We are always looking for ways that we can improve the Box.net experience. Please let us know by filling out the following form. Thanks!